A note from us

In short, this is where we explain how we collect, use, and protect any personal information you share with us – like your name, email address, phone number, or anything else that helps us get to know you.

It’s also where you’ll find out about your rights and how to exercise them, as well as the steps we take to handle your data responsibly.

We’ve written this policy to be clear and easy to follow, without too much technical or legal language. If there’s anything that doesn’t make sense or you’d like to ask about, we’re always happy to help. You’ll find our contact details at the bottom of this page.

First, the essentials

We only collect the information we need, and we never sell it to anyone. That’s a promise.

In most cases, we use your data to do something practical – like process an order, respond to an enquiry, or send you something you’ve asked for. At other times, we might use it to understand how our website is being used so we can make it better.

If you’ve signed up to our newsletter, we’ll only send you things that feel relevant, and you can unsubscribe at any time.

This policy applies to anyone visiting our website or getting in touch with us through it. We also have a separate policy that applies to anyone applying to work with us. You’ll find that further down the page.

If anything changes, we’ll update this policy and let you know where necessary.
And of course, if any of your details change, feel free to get in touch so we can update our records.

Who we are

Woodsmith is an heirloom-quality furniture and cabinetry business based in the United Kingdom, serving clients across Northern Ireland, the wider United Kingdom, and Europe.

Our business is registered under the name Woodsmith, and we are responsible for handling your data in line with this privacy policy.

If you’d like to speak with us about your personal data, you can contact us at:

Woodsmith
Wellington Park Business Centre, 3 Wellington Park
Malone, Belfast, BT9 6DJ
alan@woodsmithheritage.com
+44 2895 082454

The information we collect

Here’s the kind of data we may collect and store:

– Your name, address, phone number, and email
– Your billing and delivery information
– Details of your enquiries, orders, or bookings
– Information you provide when using our contact forms
– Payment details (collected securely via trusted third-party platforms)
– Technical data such as your IP address, browser type, and how you use our website
– Any feedback you’ve shared with us
– Your communication preferences

We also collect aggregated data, which helps us understand general trends. This type of information cannot be used to identify you.

How we collect it

Most of the information we hold comes directly from you. That might be when you fill in a form on our website, get in touch by phone or email, or place an order.

Some data, such as website usage or browser information, is collected automatically when you visit our site (we use cookies to do this).

We may also work with trusted partners (such as Google Analytics or payment providers) who help us collect information in order to improve our services or process payments securely.

How we use your data

We only process your information when legally permitted. This will usually be when:
– You’ve given consent (such as subscribing to our emails)
– We need it to complete a contract with you (such as sending an order)
– We have a legitimate interest that doesn’t override your rights
– We’re required to do so by law

Here are some of the ways we may handle your information:
– To respond to enquiries or requests
– To process and deliver orders
– To keep you informed about our work, if you’ve asked us to
– To improve our website and understand how people use it
– To invite feedback or share updates on our products and services

We’ll never handle your information in ways that you wouldn’t reasonably expect.

Who we share it with

We don’t share your information freely. When we do, it’s for good reason – and always with partners who meet our standards for privacy and security.

For example, we may share data with:
– Delivery services to make sure your order arrives on time
– Payment providers to handle transactions securely
– IT service providers who support our website and systems
– Marketing platforms, if you’ve opted in to hear from us

These partners are not allowed to use your data for their own purposes and must handle it according to our instructions and the law.

International transfers

In some cases, the partners we work with may be based outside of the Ireland. If this happens, we take every precaution to ensure your data is protected in line with relevant regulations. This includes using standard contractual clauses approved by the European Commission or working only with partners in countries that offer a similar level of data protection.

Keeping your data safe

We take data security seriously. Your information is stored on secure systems, and we have measures in place to prevent unauthorised access, loss, or misuse.

In the unlikely event of a data breach, we will notify you and the appropriate authorities where required.

How long we keep your data

We keep your personal data only for as long as it’s needed – either to fulfil the purpose it was collected for, or to meet legal or regulatory requirements.

For example, we may keep your order details for a number of years to comply with accounting regulations.

Once your data is no longer needed, we will delete it securely or anonymise it so it can no longer be linked to you.

Your legal rights

You have the right to:
– Access the personal data we hold about you
– Request corrections to inaccurate information
– Ask for your data to be erased, restricted, or moved elsewhere
– Object to how your data is used in certain situations
– Opt out of marketing communications at any time

To do any of the above, please contact us using the details provided. We may need to verify your identity before processing your request.

Our recruitment privacy policy

If you apply for a role at Woodsmith, we will collect and store information as part of our recruitment process. This includes your name and contact details, CV, qualifications, work history, and any information shared during interviews or assessments.

We use this data only to assess your application, contact you, and make hiring decisions. If your application is unsuccessful, we may keep your details on file for up to 12 months, after which they will be securely deleted unless you ask us to remove them sooner.

If you are hired, this information will become part of your employee record.

To access, correct, or request the removal of your recruitment data, please contact us at (insert hiring email).

Questions or concerns?

If you have any questions about this privacy policy or how your data is handled, we’re here to help.

Please contact:

Email: alan@woodsmithheritage.com
Phone: +44 2895 082454

Address:
Wellington Park Business Centre, 3 Wellington Park
Malone, Belfast, BT9 6DJ